Returns & Exchanges
At Nekytoria, customer satisfaction is important to us.
• Ready-to-wear items can be exchanged within 48 hours of delivery.
• Items must be unworn, unwashed, and in original condition.
• Bespoke orders are non-refundable.
• Rental payments are non-refundable once booking is confirmed.
• Sale items are final and cannot be returned or exchanged.
Please contact us immediately if you experience any issues with your order.
TERMS & CONDITIONS
By shopping with Nekytoria, you agree to the following:
• Full payment confirms order processing.
• Production timelines begin after payment confirmation.
• Delivery timelines may vary due to logistics.
• Nekytoria is not responsible for incorrect measurements provided by customers.
• Rental items must be returned on agreed date to avoid extra charges.
We reserve the right to update policies at any time.
RENTALS POLICY
Nekytoria Luxury Rentals Policy
Thank you for choosing Nekytoria Rentals.
To ensure a seamless experience, please review our rental guidelines:
• Rental duration is 3 days unless otherwise agreed.
• A refundable caution fee is required.
• Full rental payment must be completed before collection.
• Items must be returned in original condition.
• Late returns attract additional charges.
• Damaged items may result in partial or full deduction from caution fee.
Booking Process:
- Select your preferred dress
- Check availability
- Make payment
- Confirm pickup/delivery
We are committed to helping you own the moment — effortlessly.